Shipment Policy

Effective Date: December 31, 2024

At PulseTech Hato, we are dedicated to providing fast, reliable, and secure shipping for all of our customers. The following shipment policy outlines our shipping processes, rates, and guidelines for orders placed through our website, www.pulsetechhato.com.

1. Shipping Methods and Delivery Times

We offer various shipping methods to ensure your order arrives in a timely manner. Delivery times are estimates and may vary depending on the shipping method and destination.

  • Standard Shipping: Typically takes 5–7 business days for delivery (domestic orders).
  • Expedited Shipping: Typically takes 2–3 business days for delivery (domestic orders).
  • International Shipping: Delivery times for international orders vary by destination and customs processing. Estimated delivery times range from 7–21 business days.

Shipping times do not include weekends or holidays and may vary due to unforeseen circumstances, such as weather conditions, holidays, or shipping carrier delays.

2. Shipping Costs

Shipping costs are calculated during checkout based on the following factors:

  • The weight and size of your order.
  • The shipping destination.
  • The shipping method selected.

You will be able to view the applicable shipping charges before completing your purchase. Free shipping promotions, if available, will also be reflected at checkout.

3. Order Processing Time

  • Order Processing: Once an order is placed, it will be processed within 1–3 business days. Orders are processed Monday through Friday, excluding weekends and holidays.
  • Delayed Shipments: In cases of high demand, holidays, or unforeseen circumstances, there may be slight delays in processing and shipping. We will notify you if there are any significant delays in your order.

4. Shipment Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the shipping carrier’s website. If you have any questions about your order’s shipment or tracking, please contact our customer service team.

5. Shipping Restrictions

  • Domestic Shipments: We ship to all U.S. states and territories.
  • International Shipments: We offer international shipping to select countries. Please check at checkout to confirm if your location is eligible for shipping.
  • P.O. Box and APO/FPO Shipments: We do not currently ship to P.O. boxes, APO, or FPO addresses. Please use a valid residential or business address for delivery.

6. Order Address

It is the responsibility of the customer to provide the correct shipping address during checkout. Please ensure that all information, including your address, city, state, ZIP code, and contact number, is accurate. Orders with incorrect or incomplete shipping addresses may experience delays or be returned to us. We cannot be responsible for lost or undelivered packages due to incorrect address information.

7. Shipping Damage or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us immediately at info@pulsetechhato.com or call (928) 778-5629. We will work with the shipping carrier to resolve the issue, and we may send a replacement or issue a refund if the damage is confirmed.
  • Lost Packages: If your package is lost in transit, please contact us for assistance. We will work with the shipping carrier to resolve the issue, and if the package is deemed lost, we will provide a replacement or issue a refund.

8. Customs, Duties, and Taxes (for International Orders)

For international shipments, customs duties, taxes, and other charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for any additional fees that may apply before placing your order.

9. Addressing Shipping Issues

If you experience any issues with your shipment, including delays, incorrect shipments, or missing packages, please contact our customer support team as soon as possible. We are here to assist and will do our best to resolve any concerns.

10. Customer Support

For any questions or issues regarding your shipment, please contact us:

Phone: (928) 778-5629
Email: info@pulsetechhato.com
Address: 813 Norris Rd, Prescott, Arizona
Website: pulsetechhato.com

Thank you for shopping with PulseTech Hato! We are committed to providing you with the best shipping experience possible.